Samson is herself a minority and half of the nursing staff in the office are non-white. One of the senior doctors is Latino. Samson helped staff trace some of the office miscommunications to a lack of cultural sensitivity. Diversity issues are on the table at one of every two staff meetings, according to Samson. Diversity awareness has improved as a result of directly confronting stereotypes that had previously prevailed in inter-office communications. Samson also believed that diversity awareness was most important in regards to patient relations. Therefore, Samson encouraged staff members to take into account communication differences and other issues related to diversity when addressing patients.
7. Synergy and Human Capital
Generating cooperation and fostering personal strengths is one of Samsons main goals as the Senior Administrator. Achieving the goals of the organization depends on a positive workplace environment, which in turn is fostered by synergy. Samson helped create an environment of empowerment, in which human capital was treated as being equally as valuable as financial capital. Helping all staff members feel indispensable was one of the first steps towards achieving this goal. Then, Samson ensured that staff meetings would be held regularly and attended by all staff. Voicing objections and concerns was encouraged, and Samson even allowed some complaints to be submitted anonymously.
An emphasis was place on employee retention as well as patient retention. The human capital is the most valuable aspect of a healthcare organization. During her position at the hospital, Samson understood that high rates of turnover and absenteeism were impacting healthcare objectives. Patients were not receiving the care they deserved because nurses were working in an environment that involved pressure, stress, and poor leadership. Samson helped to correct or prevent such problems in her current organization by appointing a staff leader among the office nurses. The staff leader met with the nurses each morning to discuss that days roster. Then, to minimize wait times, the nurses embarked on a sophisticated method of scheduling and coordination. Each of the nine nurses could see any of the patients. The nurses were entrusted with information delivery and everyone was on the same page as a result. Keeping all the staff informed was one of the ways that Samson has succeeded in creating a positive workplace environment.
“Health Care Administrator,” (nd). The Princeton Review. Retrieved online: http://www.princetonreview.com/Careers.aspx?cid=76